Last updated: 28 September 2026.
If something has gone wrong, we want to put it right. Telos is a trading name of CC Marketing Ltd.
1. How to complain
Email support@teloswellness.co.uk with "Complaint" in the subject line, call +44 7383 567 839, or write to CC Marketing Ltd (Telos), 2 Peel Court, 24 St. Cuthberts Way, Darlington, DL1 1GB. Please include your order number, what went wrong and what you would like us to do, with photographs if relevant.
2. What happens next
- We aim to acknowledge your complaint within 3 working days.
- We aim to send a full response within 14 working days. If we need longer, we will tell you why and when to expect it.
- If you are not satisfied, you can ask for the complaint to be reviewed by a director of CC Marketing Ltd.
3. Faulty goods
Your rights for faulty goods are explained in our Refund Policy and under the Consumer Rights Act 2015.
4. If we cannot resolve it
We are not currently a member of an alternative dispute resolution (ADR) scheme, but we are willing to consider one if both sides agree. You can get free, independent advice from the Citizens Advice consumer helpline on 0808 223 1133, which can refer matters to Trading Standards. You also keep the right to take a claim to court (the small claims track handles most consumer claims up to £10,000).
5. Data protection complaints
Complaints about how we use personal data are handled under our Privacy Policy. You may also complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).