Last updated: 28 September 2026.
This policy explains how we collect and use personal data when you visit teloswellness.co.uk, place an order or contact us.
1. Who we are
The data controller is CC Marketing Ltd, trading as Telos, a company registered in England and Wales (company number 14089914). Registered office: 2 Peel Court, 24 St. Cuthberts Way, Darlington, DL1 1GB. Contact: support@teloswellness.co.uk, +44 7383 567 839.
2. What we collect
- Order and account data: name, billing and delivery address, email, phone number, order details and order history.
- Payment data: payments are processed by Shopify Payments and any other provider shown at checkout. We do not see or store full card numbers.
- Communications: what you send us by email, phone, the contact form or product reviews.
- Website usage data: IP address, device and browser information, pages viewed and similar data collected by cookies and similar technologies (see our Cookie Policy).
- Marketing preferences: if you sign up to our emails, your email address and consent record.
3. How we use it and our lawful bases
- To process and deliver your order, handle returns and warranty claims (performance of a contract).
- To keep accounting and tax records (legal obligation).
- To answer enquiries, prevent fraud, secure the website and improve our service (legitimate interests).
- To send marketing emails and use non-essential cookies (consent, which you can withdraw at any time).
4. Who we share it with
- Shopify (our e-commerce platform and payment processor).
- Manufacturers and suppliers who dispatch your order, and their couriers. They receive your name, delivery address, phone number and order details so they can deliver. Some Telos-branded products are shipped by manufacturers based in China.
- Service providers that help us run the website, including Judge.me (product reviews), Microsoft Clarity and Ahrefs (website analytics).
- Professional advisers and authorities (accountants, HMRC, courts or police) where required by law.
We do not sell your personal data.
5. International transfers
Some providers process data outside the UK, including in the United States, Canada, the EU and, for order fulfilment by some manufacturers, China. Where data leaves the UK we rely on UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or, for delivery by an overseas supplier, the transfer being necessary to perform our contract with you.
6. How long we keep it
- Order and accounting records: six years after the end of the financial year of purchase.
- Customer accounts: until you ask us to close the account, or three years after your last order.
- Enquiries that do not lead to an order: up to two years.
- Marketing data: until you unsubscribe (we keep a suppression record so we do not contact you again).
7. Your rights
You have the right to access, correct or erase your data, to restrict or object to processing, to data portability, and to withdraw consent. Email support@teloswellness.co.uk with "Data request" in the subject line. We will respond within one month.
8. Security
Your data is held on Shopify's secure platform. Access is limited to the people who run the business and the providers listed above.
9. Complaints
Please contact us first. You also have the right to complain to the Information Commissioner's Office: ico.org.uk, 0303 123 1113.
10. Changes
We will update this policy when our practices change. The date at the top shows when it was last updated.