Last updated: 28 September 2026.
These terms apply to orders placed on teloswellness.co.uk. Please read them before ordering. By placing an order you agree to them. Nothing in these terms affects your statutory rights as a consumer.
1. Who we are
Telos is a trading name of CC Marketing Ltd, a company registered in England and Wales, company number 14089914, and registered for VAT in the UK. Registered office: 2 Peel Court, 24 St. Cuthberts Way, Darlington, DL1 1GB. Email: support@teloswellness.co.uk. Telephone: +44 7383 567 839.
We are an online retailer. We do not manufacture the products we sell. Products listed under the Telos name are made for us by OEM manufacturers in China; other products are made by the brand named on the product page and supplied to you through us.
2. Placing an order
Your order is an offer to buy. We will email you to acknowledge it; that is not acceptance. The contract is formed when we email to confirm your order has been accepted or dispatched. We may decline an order, for example if the item is unavailable, the price is wrong or the delivery address is outside our delivery area. If we decline, we refund any payment in full.
3. Product information
We show the specifications, country of origin and warranty provided by the manufacturer or supplier. Where the manufacturer has not stated these, the product page says so and asks you to confirm with us before ordering. Images are supplied by manufacturers and may show optional extras or settings not included. If something on a product page is unclear, please contact us before ordering.
4. Prices, VAT and payment
Prices are in pounds sterling and include VAT at the applicable UK rate. Delivery charges, if any, are shown at checkout before you pay and also include VAT. A VAT invoice is available on request. Payment is taken in full when you place your order, using the payment methods shown at checkout. If a price is obviously wrong we will contact you before accepting the order.
5. Delivery
We deliver to mainland UK addresses only. Delivery method and estimated timescales depend on the product and are set out in our Shipping Policy. Delivery estimates are not guaranteed, but if we cannot deliver within 30 days of the contract (or any date we agreed), you may cancel for a full refund.
6. Risk and ownership
Risk passes to you when the goods are delivered to you or someone you nominate. Ownership passes when we receive payment in full.
7. Installation and electrical work
Unless a product page expressly says installation is included, products are delivered for assembly by you or an installer you arrange. Any fixed electrical connection, and any supply above what a standard 13A socket can provide, must be installed by a qualified electrician in line with BS 7671. Wood-burning stoves and flues must be installed in line with Building Regulations. We are not responsible for installation carried out by third parties.
8. Your right to cancel
If you are a consumer you may cancel within 14 days of receiving the goods, without giving a reason, under the Consumer Contracts Regulations 2013. How to cancel, who pays return costs and when refunds are made are set out in our Refund Policy.
9. Faulty goods and warranty
Goods must be as described, of satisfactory quality and fit for purpose. If they are not, you have rights under the Consumer Rights Act 2015, including a 30-day right to reject, and then repair, replacement or refund. In addition, each product carries the manufacturer's or supplier's warranty stated on its product page, on the terms set by that manufacturer or supplier (for example, some warranties cover parts only after the first year, and consumable items such as filter cartridges and heater elements may be excluded). The warranty is in addition to, and does not reduce, your statutory rights.
10. Safe use
Saunas, heaters, ice baths and chillers must be used in line with the manufacturer's instructions. Heat and cold exposure is not suitable for everyone; please read our health and safety notice.
11. Our liability
If we fail to comply with these terms we are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by negligence or for fraud. We are not liable for business losses where you buy as a consumer.
12. Events outside our control
We are not responsible for delays caused by events outside our reasonable control. If this happens we will tell you and you may cancel for a refund of anything you have paid for goods not received.
13. Complaints
Please see our Complaints Policy.
14. Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.