Last updated: 28 September 2026.
This policy explains where and how we deliver. It forms part of our Terms & Conditions.
1. Where we deliver
We deliver to mainland UK addresses (England, Scotland and Wales). We do not currently deliver to Northern Ireland, the Scottish islands, the Channel Islands, the Isle of Man or outside the UK. If you are unsure whether we can deliver to you, contact us before ordering.
2. Who sends your order
We do not hold stock ourselves. Orders are dispatched by the manufacturer or supplier of the product, either from a UK warehouse or, for some Telos-branded products, direct from the manufacturer. The product page and your order confirmation tell you which applies and give an estimated delivery time.
3. Delivery times
- UK-stocked products (Kove, Fonteyn, WaveSpa, H2O and similar brands): typically dispatched within a few working days, subject to the supplier's stock.
- Telos-branded saunas and cold plunge tubs made by our OEM partners: these are made or shipped to order and take longer. We will confirm an estimated delivery date by email after you order. If it does not suit you, you may cancel for a full refund before dispatch.
Delivery times are estimates. If we cannot deliver within 30 days of the contract, or by any date we have agreed, you may cancel for a full refund.
4. How items are delivered
- Large items (saunas, cabins, hot tubs, cold plunge tubs) are normally delivered to the kerbside or ground floor by pallet or two-person courier. The driver cannot take items through your home or garden, up steps or into position unless the product page says otherwise. Please make sure you have people available to help move the item.
- Smaller items are sent by tracked parcel courier.
Installation is not included unless the product page expressly says so. Electrical connections must be made by a qualified electrician.
5. Delivery charges
Any delivery charge is shown at checkout before you pay.
6. On arrival
Please check the packaging on delivery. If it is visibly damaged, note this on the courier's paperwork or photograph it. Tell us within 48 hours about any damage or missing items at support@teloswellness.co.uk. This does not limit your statutory rights.
7. Missed deliveries
If a large-item delivery fails because no one is available at an agreed time, or the delivery address was incorrect, the carrier may charge for a second attempt. We will tell you the cost before rebooking.
8. Contact
Email support@teloswellness.co.uk or call +44 7383 567 839 (Monday to Friday, 09:00-18:00).